Returns Policy

Returns Policy

Exchange & Credit Note

At ÉTIQUETTE it is of the utmost importance that you are satisfied with your purchase. To ensure you enjoy your ÉTIQUETTE piece and online shopping experience, we will gladly offer an exchange or ÉTIQUETTE credit note (credit value excludes postage paid) if you have changed your mind within 7 days of your purchase being shipped. We will also offer up to 7 days for international customers.
To be eligible for exchange or credit note for your purchase ÉTIQUETTE jewellery must be returned in its original, unworn condition and carefully repackaged in the original & protective packaging. We will not exchange pieces that have been worn or show obvious signs of wear.
At ÉTIQUETTE your credit note, in the form of a gift voucher will be valid for twelve months.
For processing of returns please go to your My Account page and request a RMA (Return Merchandise Authorization)
We do not issue refunds if you have simply changed your mind.

Exchange For Size

To assist you in purchasing the correct size, we offer a ring size guide with a downloadable ring size tool.
You may exchange for a different size within 5 days from date of purchase (10 days for International orders).
Customers will be responsible for all shipping & re-shipping charges for exchanges.